These terms and conditions (“User Terms“) apply to your visit to and your use of our website at www.Servy.co.za (the “Website“), the Service and the Application (as defined below), as well as to all information, recommendations and/or services provided to you on or through the Website, the Service and the Application.
PLEASE READ THESE USER TERMS CAREFULLY BEFORE DOWNLOADING OUR APPLICATION AND/OR USING OUR SERVICE.
Your contracting partner is Servy Limited. (“Servy”), a private limited liability company established in South Africa
WHAT SERVICES DOES SERVY PROVIDE?
Servy offers information and a means to obtain on-demand services offered by third party suppliers (the “Suppliers“), which may be requested through the use of an application supplied by Servy and downloaded and installed by you on your single mobile device (smart phone) (the “Application“). All services provided by servy to you by means of your use of the Application are hereafter referred to as the “Service“.
HOW IS A CONTRACT CONCLUDED BETWEEN SERVY AND YOU?
By using the Application or the Service, you enter into a contract with Servy (the “Contract“). In order to be able to use the Application or Service, you first need to sign up with Servy. When signing up, you are obligated to provide Servy with your personal information, mobile telephone number and credit card data. Upon successful completion of your signing up with Servy, Servy will provide you with a personal account, accessible for you with a password of your choice.
You have to be 18 years of age or older to use the Service or Application. If you reside in a jurisdiction that restricts the use of the Service or Application because of age, or restricts the ability to enter into contracts such as this one due to age, you must abide by such age limits and you must not use the Service and the Application. You represent that if you are an individual, you are of legal age to enter into a binding contract, or that if you are registering on behalf of a legal entity, that you are authorized to enter into, and bind the entity to, these User Terms and register for the Service and the Application.
HOW TO USE THE SERVICE AND THE APPLICATION
The Application allows you to send a request for a service to a Supplier. The GPS receiver – which should be installed on the mobile device (smart phone) on which you have downloaded the Application – detects your location and sends your location information to the relevant Supplier. The Supplier has sole and complete discretion to accept or reject each request for Service. The Supplier also has sole and complete discretion over whether to use the Application to receive the leads generated through the Application. If the Supplier accepts a request, the Application notifies you and provides information regarding the Supplier – including its name, company name (where applicable), and customer service rating – and the ability to contact the Supplier by telephone. The Application also allows you to view the Supplier’s progress towards the pick-up point, in real time.
Servy shall procure reasonable efforts to bring you into contact with a Supplier in order to obtain services, subject to the availability of Suppliers in or around your location at the moment of your request for services.
For the avoidance of doubt: Servy itself does not provide services, and Servy is not a carrier. It is up to the Supplier to offer services, which may be requested through the use of the Application and/or the Service. Servy only acts as intermediary between you and the Supplier. The provision of the services by the Supplier to you is therefore subject to the agreement (to be) entered into between you and the Supplier. Servy shall never be a party to such agreement.
YOUR USE OF THE APPLICATION OR THE SERVICE
You warrant that the information you provide to Servy is accurate and complete. Servy is entitled at all times to verify the information that you have provided and to refuse the Service or use of the Application without providing reasons.
You may only access the Service using authorised means. It is your responsibility to check to ensure you download the correct Application for your device. Servy is not liable if you do not have a compatible mobile device or if you download the wrong version of the Application for your mobile device. Servy reserves the right to terminate the Service and the use of the Application should you be using the Service or Application with an incompatible or unauthorized device.
By using the Application or the Service, you further agree that:
- You will only use the Service or download the Application for your sole, personal use and will not resell it to a third party;
- You will not authorise others to use your account;
- You will not assign or otherwise transfer your account to any other person or legal entity;
- You will not use an account that is subject to any rights of a person other than you without appropriate authorisation;
- You will not use the Service or Application for unlawful purposes, including but not limited to sending or storing any unlawful material or for fraudulent purposes;
- You will not use the Service or Application to cause nuisance, annoyance or inconvenience;
- You will not impair the proper operation of the network;
- You will not try to harm the Service or Application in any way whatsoever;
- You will not copy, or distribute the Application or other Servy Content without written permission from Servy;
- You will keep secure and confidential your account password or any identification we provide you which allows access to the Service and the Application;
- You will provide us with whatever proof of identity we may reasonably request;
- You will only use an access point or 3G data account (AP) which you are authorized to use;
- You are aware that when requesting services by SMS (if available in your jurisdiction), standard messaging charges will apply;
- You will not use the Service or Application with an incompatible or unauthorised device;
- You will comply with all applicable law from your home nation, the country, state, province and/or city in which you are present while using the Application or Service.
Servy reserves the right to immediately terminate the Service and the use of the Application should you not comply with any of the above rules.
The use of the Application and the Service is free of charge. Servy reserves the right to introduce a fee for the use of the Application and/or the Service. If Servy decides to introduce such a fee, Servy shall inform you accordingly and allow you to either continue or terminate the Contract.
The rates that apply for the services by the Supplier can be found on the Website and through the Application. These may be modified or updated by Servy from time to time. It is your own responsibility to remain informed about the current rates for the services.
Servy shall charge you for the services provided to you by the Supplier on behalf of the Supplier. You agree that you will pay for all services you purchase from the Supplier, and that Servy may charge your credit card account, or other payment account, as provided by you when registering for the Service for the services (including any taxes and late fees, as applicable) that may be accrued by or in connection with your account. You are responsible for the timely payment of all fees and for providing Servy with a valid credit card account for payment of all fees at all times. Any payment made is non-refundable.
Servy uses a third-party payment processor (the “Payment Processor“) to link your credit card account to the Application and Service. The processing of payments or credits, as applicable, in connection with your use of the Application and Service will be subject to the terms, conditions and privacy policies of the Payment Processor and your credit card issuer in addition to these User Terms. Servy is not responsible for any errors by the Payment Processor. In connection with your use of the Services, Servy will obtain certain transaction details, which Servy will use solely in accordance with its Privacy and Cookie Notice.
By accepting these User Terms and using the Application or Service, you agree that you shall defend, indemnify and hold Servy, its affiliates, its licensors, and each of their officers, directors, other users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with:
- your violation or breach of any term of these User Terms or any applicable law or regulation, whether or not referenced herein;
- your violation of any rights of any third party, including Suppliers arranged via the Application, or
- your use or misuse of the Application or Service.
The information, recommendations and/or services provided to you on or through the Website, the Service and the Application is for general information purposes only and does not constitute advice. Servy will reasonably keep the Website and the Application and its contents correct and up to date but does not guarantee that (the contents of) the Website and/or Application are free of errors, defects, malware and viruses or that the Website and/or Application are correct, up to date and accurate.
Servy shall not be liable for any damages resulting from the use of (or inability to use) the Website or Application (but to the exclusion of death or personal injury), including damages caused by malware, viruses or any incorrectness or incompleteness of the Information or the Website or Application, unless such damage is the result of any wilful misconduct or from gross negligence on the part of Servy.
Servy shall further not be liable for damages resulting from the use of (or the inability to use) electronic means of communication with the Website or the Application, including — but not limited to — damages resulting from failure or delay in delivery of electronic communications, interception or manipulation of electronic communications by third parties or by computer programs used for electronic communications and transmission of viruses.
Without prejudice to the foregoing, and insofar as allowed under mandatory applicable law, Servy aggregate liability shall in no event exceed an amount of £500 or, where applicable, the equivalent of that amount in the currency used by you for the payment of the services to the Supplier.
The quality of the services requested through the use of the Application or the Service is entirely the responsibility of the Supplier who ultimately provides such services to you. Servy under no circumstance accepts liability in connection with and/or arising from the services provided by the Supplier or any acts, actions, behaviour, conduct, and/or negligence on the part of the Supplier. Any complaints about the services provided by the Supplier should therefore be submitted to Servy and the Supplier but will be the responsibility of the Supplier to remedy.
LICENSE GRANT, RESTRICTIONS AND COPYRIGHT POLICY
For the purpose of this User Term, the following definitions apply:
“Content” means all content featured or displayed, including, but not limited to, logos, icons, trademarks, text, graphics text, graphics, photographs, images, moving images, sound, illustrations, music, software (excluding the Application), opinions, remarks, comments, artwork, links, questions, suggestions, information or other materials.
“Servy Content” means Content owned or used by Servy, its affiliates or licensors and made available through the Website, Service or Application, including any Content licensed from a third party, but excluding User Content.
“User” means a person who accesses or uses the Service or Application.
“User Content” means Content that a User posts, uploads, publishes, submits or transmits to be made available on the Website or through the Service or Application.
“Collective Content” means, collectively, Servy Content and User Content.
Subject to your compliance with these User Terms, Servy grants you a limited, non-exclusive, non-transferable license:
- to view, download and print any Servy Content solely for your personal and non-commercial purposes; and
- to view any User Content to which you are permitted access solely for your personal and non-commercial purposes.
You have no right to sublicense the license rights granted in this section.
You may not use, copy, adapt, modify, create derivative works from, distribute, license, sell, transfer, publicly display, publicly perform, reproduce, transmit, stream, broadcast or otherwise exploit the Website, Service, Application or Collective Content, except as expressly permitted in these User Terms. You may not reuse any Collective Content without first obtaining the written consent of Servy. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Servy or its licensors, except for the licenses and rights expressly granted in these User Terms.
LICENSE GRANTED BY USER
We may, in our sole discretion, permit Users to post, upload, publish, submit or transmit User Content on the Website or through the Service or Application. User Content will be deemed non-confidential and non-proprietary. Accordingly, Servy shall have the non-exclusive, royalty-free, right to use, copy, distribute and disclose to third parties any User Content for any purpose, in any medium and throughout the world (“License Grant“).
You acknowledge that Servy only acts as a passive conduit for the distribution of the User Content and is not responsible or liable to you or to any third party for the content or accuracy of the User Content. Servy shall not be continuously monitoring User Content published by you or moderating between Users, nor shall Servy be under an obligation to do so. Without limiting the foregoing, you acknowledge and agree that any remarks, opinions, comments, suggestions and other information expressed or included in the User Content do not necessarily represent those of Servy.
Any use by you of the User Content is entirely at your own risk. You represent and warrant that any User Content posted or transmitted by you is original to you and does not copy the work of any third party or otherwise infringe any third party intellectual property rights, rights of privacy or personality rights and does not contain any defamatory or disparaging statements. Furthermore, you represent and warrant that you have the capacity to grant the license as stipulated in this paragraph.
You agree to indemnify and keep Servy, its affiliates and licensors indemnified against all costs, expenses, damages, losses and liabilities incurred or suffered by Servy or its affiliated companies related to any User Content posted or transmitted by you or your other use of the Website, the Service or the Application.
Servy reserves the right at its sole discretion to block or remove (in whole or in part) any User Content posted or transmitted by you and which Servy believes is not in accordance with these User Terms (including materials which infringe or may infringe third party intellectual property rights, rights of privacy or personality rights), or is otherwise unacceptable to Servy.
You agree to promptly notify Servy in writing of any User Content which breaches these User Terms. You agree to provide to Servy sufficient information to enable Servy to investigate whether such User Content breaches these User Terms. Servy agrees to make good faith efforts to investigate such complaint and shall take such action as Servy in its sole discretion decides. However, Servy does not warrant or represent that it will block or remove (in whole or in part) such user Content.
Subject to your compliance with these User Terms, Servy grants you a limited non-exclusive, non-transferable license to download and install a copy of the Application on a single mobile device that you own or control and to run such copy of the Application solely for your own personal use.
YOU SHALL NOT
- license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Service or Application in any way;
- modify or make derivative works based upon the Service or Application;
- create Internet “links” to the Service or “frame” or “mirror” any Application on any other server or wireless or Internet-based device;
- reverse engineer or access the Application in order to
- design or build a competitive product or service,
- design or build a product using similar ideas, features, functions or graphics of the Service or Application, or
- copy any ideas, features, functions or graphics of the Service or Application, or
- launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Service or Application.
YOU SHALL NOT:
- send spam or otherwise duplicative or unsolicited messages in violation of applicable laws;
- send or store infringing, obscene, threatening, libellous, or otherwise unlawful or tortious material, including material harmful to children or violative of third party privacy rights;
- send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs;
- interfere with or disrupt the integrity or performance of the Website, the Application or Service or the data contained therein; or
- attempt to gain unauthorized access to the Website, the Application or Service or its related systems or networks.
Servy will have the right to investigate and prosecute violations of any of the above to the fullest extent of the law. Servy may involve and cooperate with law enforcement authorities in prosecuting users who violate these User Terms. You acknowledge that Servy has no obligation to monitor your access to or use of the Website, Service, Application or Collective Content or to review or edit any Collective Content, but has the right to do so for the purpose of operating the Website, the Application and Service, to ensure your compliance with these User Terms, or to comply with applicable law or the order or requirement of a court, administrative agency or other governmental body. Servy reserves the right, at any time and without prior notice, to remove or disable access to any Collective Content that Servy, at its sole discretion, considers to be in violation of these User Terms or otherwise harmful to the Website, the Service or Application.
Servy respects copyright law and expects its users to do the same. It is Servy policy to terminate in appropriate circumstances Users or other account holders who (repeatedly) infringe or are believed to be (repeatedly) infringing the rights of copyright holders. Please see Servy Copyright Policy at https://www.Servy.co.za/terms, for further information.
INTELLECTUAL PROPERTY OWNERSHIP
Servy alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Website, Application and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Website, Application or the Service.
These User Terms do not constitute a sale and do not convey to you any rights of ownership in or related to the Website, the Application or the Service, or any intellectual property rights owned by Servy. Servy name, logo, and the product names associated with the Application and Service are trademarks of Servy, its affiliated companies or third parties, and no right or license is granted to use them.
APP STORE SOURCED APPLICATION
With respect to any Application accessed through or downloaded from the Apple App Store (“App Store Sourced Application“), you will use the App Store Sourced Application only:
- on an Apple-branded product that runs iOS (Apple’s proprietary operating system software); and
- as permitted by the “Usage Rules” set forth in the Apple App Store Terms of Service. Servy reserves all rights in and to the Application not expressly granted to you under these User Terms.
YOU ACKNOWLEDGE AND AGREE THAT
- these User Terms are valid between you and Servy only, and not Apple, and
- Servy, not Apple, is solely responsible for the App Store Sourced Application and content thereof. Your use of the App Store Sourced Application must comply with the App Store Terms of Service.
You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the App Store Sourced Application.
In the event of any failure of the App Store Sourced Application to conform to any applicable warranty, you may notify Apple, and Apple will, where applicable, refund the purchase price for the App Store Sourced Application to you and to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the App Store Sourced Application. As between Servy and Apple, any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be the sole responsibility of Servy.
You and Servy acknowledge that, as between Servy and Apple, Apple is not responsible for addressing any claims you have or any claims of any third party relating to the App Store Sourced Application or your possession and use of the App Store Sourced Application, including, but not limited to:
- product liability claims;
- any claim that the App Store Sourced Application fails to conform to any applicable legal or regulatory requirement; and
- claims arising under consumer protection or similar legislation.
You and Servy acknowledge that, in the event of any third party claim that the App Store Sourced Application or your possession and use of that App Store Sourced Application infringes that third party’s intellectual property rights, as between Servy and Apple, Servy, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by this Agreement.
You and Servy acknowledge and agree that Apple, and Apple’s subsidiaries, are third party beneficiaries relating to your license of the App Store Sourced Application, and that, upon your acceptance of these User Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce the rights under these User Terms as related to your license of the App Store Sourced Application against you as a third party beneficiary thereof.
Without limiting any other provisions of these User Terms, you must comply with all applicable third party terms of agreement when using the App Store Sourced Application.
THIRD PARTY INTERACTIONS
During the use of the Website, the Application and the Service, links to websites that are owned and controlled by third parties may be provided from time to time in order to enter into correspondence with, purchase goods or services from, participate in promotions of third parties. These links take you off the Website, the Application and the Service and are beyond Servy control.
TERM AND TERMINATION OF THE CONTRACT
The Contract between Servy and you is concluded for an indefinite period.
You are entitled to terminate the Contract at all times by permanent deletion of the Application installed on your smart phone, thus disabling the use by you of the Application and the Service. You can close your user account at any time by following the instructions on Servy website.
Servy is entitled to terminate the Contract at all times and with immediate effect (by disabling your use of the Application and the Service) if you:
- violate or breach any term of these User Terms, or
- in the opinion of Servy, misuse the Application or the Service. Servy is not obliged to give notice of the termination of the Contract in advance. After termination Servy will give notice thereof in accordance with these User Terms.
INVALIDITY OF ONE OR MORE PROVISIONS
The invalidity of any term of these User Terms shall not affect the validity of the other provisions of these User Terms.
If and to the extent that any provision of these User Terms is invalid, or is unacceptable in the given circumstances according to the criteria of reasonableness and fairness, a provision shall apply between the parties instead that is acceptable considering all the circumstances and which corresponds with the provisions of the void part as much as possible, taking into account the content and the purpose of these User Terms.
MODIFICATION OF THE SERVICE AND USER TERMS
Servy reserves the right, at its sole discretion, to modify or replace any of these User Terms, or change, suspend, or discontinue the Service or Application (including without limitation, the availability of any feature, database, or content) at any time by posting a notice on the Website or by sending you notice through the Service, Application or via email. Servy may also impose limits on certain features and services or restrict your access to parts or all of the Service without notice or liability.
Servy may give notice by means of a general notice on the Service or Application, or by electronic mail to your email address on record in Servy account information, or by written communication sent by regular mail to your address on record in Servy account information.
You may not assign your rights under these User Terms without prior written approval of Servy.
PRIVACY AND COOKIE NOTICE
Servy collects and processes the personal data of the visitors of the Website and users of the Application according to the Privacy and Cookie Notice.
APPLICABLE LAW AND DISPUTE RESOLUTION
These User Terms are subject to the laws of England and Wales. Any dispute, claim or controversy arising out of or relating to these User Terms or the breach, termination, enforcement, interpretation or validity thereof or the use of the Website, the Service or the Application (collectively, “Disputes”) will be settled exclusively by the competent court in England and Wales unless you notify Servy within one month after Servy invoking its right pursuant to this provision to commence court proceedings in England and Wales that you demand settlement of the dispute, claim or controversy at hand before the relevant court competent by law.
The English text of these User Terms constitutes the sole authentic text. In the event of any discrepancy between the English text and a translation into a foreign language, the English text shall prevail.